Jira Integration

Turn user feedback into Jira issues automatically.

Pro Plan Required

Workflow integrations require a Pro plan or higher. Upgrade your plan to enable this feature.

Overview

The Jira integration creates issues in your Jira project when users submit feedback. Issues include the feedback message, user context, and a link back to FeedValue.

What you can do:

• Auto-create issues from feedback
• Choose which project receives issues
• Select issue type (Bug, Story, Task, etc.)
• View linked issues directly from FeedValue

Prerequisites

• FeedValue Pro plan or higher
• Jira Cloud account
• Permission to install apps in your Jira site
• At least one widget configured in FeedValue

Setup

Step 1: Navigate to Integrations

1. Open your FeedValue dashboard
2. Go to Settings → Integrations
3. Click Add Integration

Step 2: Connect Jira

1. Select Jira from the integration list
2. Click Connect with Jira
3. You'll be redirected to Atlassian to authorize access
4. Select your Jira site and click Accept

Step 3: Configure Your Integration

1. Select Project: Choose which Jira project receives issues
2. Select Issue Type: Choose the default issue type:
   • Bug
   • Story
   • Task
   • Custom types from your project
3. Select Events: Choose when to create issues:
   • feedback.created - New feedback submitted (most common)

Step 4: Test the Integration

Click Test Connection to create a sample issue in your project.

Configuration Options

Option	Description	Default
Project	Target Jira project for issues	Required
Issue Type	Type for created issues	Task
Events	Which feedback events create issues	feedback.created

Issue Format

Created issues include:

Summary: User feedback submission (truncated if long)

Description:

• Feedback message
• Sentiment (if captured)
• User info (email, name if identified)
• Widget name
• Link to feedback in FeedValue

Labels: feedvalue label is automatically added

Troubleshooting

"Project not found"

If you don't see your project:

• Check that you have permission to create issues in the project
• Verify the project is not archived
• Try disconnecting and reconnecting

"Issue type not available"

• The issue type must be enabled for your project
• Check project settings in Jira → Issue Types
• Custom issue types must be explicitly enabled

"Failed to create issue"

1. Check the Delivery Logs for error details
2. Verify your Jira permissions haven't changed
3. Check if required fields are missing in your project
4. Ensure the issue type allows creation

"OAuth error during setup"

• Ensure you have admin access to the Jira site
• Check that third-party apps are allowed
• Try in an incognito/private browser window

Managing the Integration

View Created Issues

See all issues created from feedback:

1. Go to Settings → Integrations
2. Click on your Jira integration
3. Select View Logs

Each log entry shows:

• Created issue key (e.g., PROJ-123)
• Link to issue in Jira
• Creation timestamp

Change Project or Issue Type

Update configuration:

1. Go to Settings → Integrations
2. Click on your Jira integration
3. Update project or issue type
4. Save changes

TIP

Changing the project affects new issues only. Existing issues remain in their original project.

Pause Issue Creation

Temporarily disable without disconnecting:

1. Go to Settings → Integrations
2. Toggle the integration to Inactive

Disconnect

Remove the integration entirely:

1. Go to Settings → Integrations
2. Click on your Jira integration
3. Click Delete Integration

WARNING

Disconnecting does not delete issues already created in Jira.

Related

• Slack Integration - Get notifications in Slack
• Linear Integration - Route feedback to Linear