Feedback

Managing and understanding the feedback you collect.

Viewing Feedback

Access all feedback submissions from your dashboard. Filter by:

• App: View feedback from a specific app
• Widget: View feedback from a specific widget
• Date Range: Filter by submission date
• Status: Filter by feedback status

Feedback Details

Each feedback submission includes:

• Content: The user's feedback text
• AI Category: Automatically categorized as one of: bug_report, feature_request, praise, complaint, question, general
• AI Sentiment: Automatically detected as positive, neutral, or negative
• Status: Current status in the workflow
• Timestamp: When the feedback was submitted
• Source URL: The page where feedback was submitted
• Browser/Device: User's browser and device info
• Custom Data: Any custom fields you configured

Managing Feedback

Status Workflow

Status	Description
new	Just submitted, not yet reviewed
read	Viewed by a team member
resolved	Issue addressed or feedback acted on
archived	No longer active, preserved for reference

Bulk Actions

• Bulk Status Update: Change status of multiple feedback items at once
• Bulk Delete: Remove multiple feedback items

Analytics

View aggregated insights:

• Submission trends over time
• Sentiment breakdown
• Top pages generating feedback

TIP

Set up webhooks to receive real-time notifications when new feedback arrives.